4KFlexHub Refund Policy
At 4KFlexHub, we are committed to delivering premium IPTV services with reliability and satisfaction. If you are not entirely satisfied with your subscription, we offer a fair and transparent refund policy as outlined below.
Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
The request is made within 7 days of the original purchase.
The subscription has not been activated, or if activated, there is a clear technical failure that we are unable to resolve after support intervention.
The customer must have contacted support and allowed a reasonable time to troubleshoot before submitting the refund request.
Refunds are only issued to the original payment method used at the time of purchase.
Non-Refundable Situations
Refunds will not be issued in the following cases:
Service has been used extensively (e.g., more than 2 hours of streaming).
Incorrect device setup or incompatibility (unless proven not working after support guidance).
Expired plans, trial plans, or discounted offers.
If the issue is caused by customer’s internet, network restrictions, or use of unsupported third-party apps.
Change of mind or accidental purchase without valid reason.
Violation of our terms of use or abuse of service.
How to Request a Refund
If you meet the above criteria:
Visit our Refund Request Page
Fill in your details, order information, and reason for refund
Submit any screenshots or supporting details
Our support team will respond within 24–48 hours. If approved, the refund will be processed within 3–7 business days.
Fraud Prevention
We reserve the right to deny refunds for suspicious or fraudulent activity. All refund requests are logged and reviewed manually.
Need Help Right Now?
Contact our support team via WhatsApp or email us at [email protected].
Final Notes: Submitting a refund request does not guarantee approval. We aim to be fair and flexible but also protect our service from misuse.