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Frequently Asked Questions
Who are 4KFlexHub?
4kflexhub is an online streaming worldwide IPTV subscription service provider with fast activation and no setup fees. covering all your day-to-day devices. Our team supplies solid TV services to various countries around the world. Our experienced network engineers deliver high-quality digital media streaming to our loyal customers. Our strong support team and technical expertise have allowed us to be the best IPTV service provider available worldwide.
What's your refund policy and how do I cancel my subscription?
We offer a 7-day money-back guarantee for new subscribers, giving you time to test our service and ensure it meets your needs. If you're not satisfied within the first 7 days, contact our support team for a full refund, no questions asked. After this period, we operate on a no-refund policy for partial months, but you'll continue to have access until the end of your paid billing period. We believe this policy is fair and allows genuine customers to try our service risk-free while preventing abuse.
What should I do if my stream keeps buffering or freezing?
Buffering and freezing are usually related to internet connectivity issues, and there are several troubleshooting steps you can take. First, check your internet speed using a speed test website to ensure you're getting the bandwidth you're paying for. If your speed is below our recommended minimums (25 Mbps for HD, 50 Mbps for 4K), you may need to upgrade your internet plan or reduce the streaming quality in your app settings.
How do I set up IPTV on my Smart TV or streaming device?
Setting up our IPTV service is straightforward and typically takes less than 10 minutes. For Smart TVs (Samsung, LG, Android TV), navigate to your TV's app store and search for our official app. Download and install it, then launch the app and enter your login credentials that were emailed to you upon subscription. The app will automatically configure itself and display your channel lineup.
Can I use the IPTV service while traveling or outside my home?
Yes, one of the major advantages of IPTV is portability - you can access your subscription from anywhere with a suitable internet connection. Whether you're at a hotel, visiting family, or traveling internationally, you can log into your account on any compatible device and start watching. Simply download our app on your mobile device or laptop, or access the web player through any browser, and log in with your credentials.
What happens if my service stops working suddenly?
If your service stops working unexpectedly, there's a systematic approach to identify and resolve the issue quickly. First, check if the problem affects all channels or just specific ones - if it's just certain channels, they may be temporarily undergoing maintenance. Check our service status page or social media channels for any announced outages or maintenance windows. Verify your subscription is active by logging into your account dashboard; sometimes payment issues can cause service interruption.